Foxit Reader Not Working: Troubleshooting Steps

Are you experiencing issues with Foxit Reader not functioning as expected? You're not alone! Many users have reported similar problems, but don't worry, we've got some troubleshooting steps to help you get back up and running.

Firstly, it's essential to identify the root cause of the problem. One possible reason is that other PDF viewers are working correctly in the viewer pane. Adobe Reader, PDX-Change, and Sumatra are known to work well, so if Foxit Reader isn't functioning, there might be an issue with your configuration.

Another potential culprit could be antivirus software blocking the Opus viewer pane or process from accessing the PDF file itself. This is often a result of 'privacy' software that blocks processes not on its whitelist from accessing documents. If you're experiencing this issue, try temporarily disabling your antivirus software to see if it resolves the problem.

If all else fails, consider trying an alternative PDF viewer. We've seen cases where things work in one program but not another, so it's worth exploring different options. It could be that your antivirus software is blocking Opus from loading the newer FoxIt DLL, while allowing the older version to load without any issues.

Foxit Reader installs two handlers for some reason, and it may be worth trying the other one if the 'XP' handler isn't working as expected. This will help you determine which PDF preview handler Opus is using. You can also check under Preferences / Viewer / Plugins, select ActiveX + Preview + Office + Web, and click Configure to further troubleshoot the issue.

Reinstalling PDF viewers often resolves problems like this one, so it's worth trying before exploring other options. If you're still experiencing issues after reinstalling, feel free to let us know which version of FoxIt Reader you have installed, as we can try a newer version if necessary.

In some cases, a FoxIt update may be the culprit behind the problem. If this is the case, you may need to reach out to their support team for assistance. We've tried the latest version of FoxIt last week and it was working correctly then, so an update should resolve the issue.

By following these troubleshooting steps, you should be able to identify and fix any issues with Foxit Reader not working as expected. Remember to keep your antivirus software up-to-date and consider trying alternative PDF viewers if necessary.

Foxit reader not working